I specialize in analyzing and improving the stages of customer journey mapping, helping businesses understand how users move from first contact to long-term loyalty. My work focuses on identifying emotional and behavioral patterns across awareness, consideration, decision, retention, and advocacy stages. By combining data insights with human-centered research, I reveal hidden friction points and opportunities that strengthen customer experience. I build clear journey maps, service blueprints, and actionable strategies that help teams align their product, marketing, and support efforts. My goal is to create seamless, memorable interactions that increase satisfaction, conversion rates, and overall customer lifetime value. I believe every brand’s journey is unique, and I transform complex paths into simple, scalable frameworks that drive real results.
Vendor Biography
I specialize in analyzing and improving the stages of customer journey mapping, helping businesses understand how users move from first contact to long-term loyalty. My work focuses on identifying emotional and behavioral patterns across awareness, consideration, decision, retention, and advocacy stages. By combining data insights with human-centered research, I reveal hidden friction points and opportunities that strengthen customer experience. I build clear journey maps, service blueprints, and actionable strategies that help teams align their product, marketing, and support efforts. My goal is to create seamless, memorable interactions that increase satisfaction, conversion rates, and overall customer lifetime value. I believe every brand’s journey is unique, and I transform complex paths into simple, scalable frameworks that drive real results.